It is very common to confuse between the terms User Experience (UX) and Customer Experience (CX). But is there a real difference in between them? It turns out there is, and it is important to call out the difference not just…
Working on the host tools for our Agoda Homes app users, one of the question that kept us busy was - how to design the app in a way that could support 2 types of users: hosts with a single property…
Founded by Jakob Nielsen, Don Norman & Bruce "Tog" Tognazzini in 1998, the Nielsen Norman Group is one of the most known user experience and interaction design research firm, mainly due to the legacy of the founders, and their tremendous contribution…
As an introvert, I have always had an issue speaking in front of a group of people. My level of confidence was low and I got nervous and anxious before and while delivering a talk. No matter how hard and how…
Design for digital and online experiences has made a long way from being the last step in a waterfall process to an essential and integral part of the product strategy and success. Google, Airbnb, Uber, Netflix are just a few of…